Safety & Policies

Reservations and Deposits

A deposit of 25% is required to reserve each inflatable.

Cancellation Policy

If you cancel at least two weeks prior to your reservation date your deposit is fully refundable. Cancellations that are less than two weeks from the reserved date are not refundable. If events are cancelled due to unforeseen natural events (rain, heavy winds, acts of God, etc.) Carolina Inflatables will apply your deposit to a future event. Carolina Inflatables reserves the right to cancel any event that may endanger the safety of Carolina Inflatable’s clients.

Payment

Payment in full is required prior to set up. Major credit cards, cash, or checks drawn on a local bank are all acceptable forms of payment.

Delivery and Set-Up

Business hours are 8:00 am to 8:00 pm generally. Clients must specify desired time when reservations are made. On the scheduled event date, unless specifically directed by client we will arrive at or before the requested time. The individual making the inflatable reservation must be on-site when Carolina Inflatables arrives. Once the Carolina Inflatables representative arrives, a full and comprehensive review of the contract and safety protocol will be conducted immediately.

The set up area for the reserved inflatable must be adequate. Open flat areas are ideal for the products we offer. Please avoid areas that have power lines nearby or that are near trees. Some rentals require more time than others to set up. Please allow 45 minutes to set up the reserved inflatable. It is your responsibility to ensure that the area is adequate and free of all items that might puncture/damage the inflatable.
Each inflatable requires a power source no further away than 125 feet. A generator is available for $75/hour and is billed for a minimum of four hours. All County and State Parks require a generator.

Pick Up

Carolina Inflatables will return to break down and remove the inflatable within three hours unless other arrangements have been made.

Safety and Operating Procedures

The Contract contains a complete list of all safety and operating procedures. Our on site staff will review all these protocols and guidelines with the person who placed the order. Clients will be required to sign a release acknowledging that they understand and will adhere to the guidelines. Failure to obey any of the listed procedures may result in additional charges.

Damage and Incidentals

In the unlikely event that your rental becomes damaged during the rental period, immediately evacuate the inflatable and call Carolina Inflatables. If the inflatable is damaged in any way due to user neglect or not following proper safety guidelines. the customer may be subject to repair and clean up fees.